The Bank of the Philippines (BPI) appears to have rushed the rollout of its new app, with several clients complaining about bugs and inability to access their accounts.
Veteran broadcaster Pia Hontiveros took to X (formerly Twitter) her dismay about the new app of the Ayala-led lender.
The CNN Philippines news anchor said she’s exhausted with her multiple attempts to use the new BPI app, which was rolled out in October.
“Been patient long enough. What will it take to be able to use this new @TalktoBPI online app. Downloaded it more than a month ago as instructed & for some reason, i cant use it,” Hontiveros said in a tweet.
“Hotline’s ‘Pasensiya na po, Ma’am’ doesn’t cut it. Why change the old app when it worked fine,” she added.
Been patient long enough. What will it take to be able to use this new @TalktoBPI online app? Downloaded it more than a month ago as instructed & for some reason, i cant use it. Hotline’s “Pasensiya na po, Ma’am” doesn’t cut it. Why change the old app when it worked fine.
— Pia Hontiveros-Pagkalinawan (@piahontiveros) November 9, 2023
Fellow BPI depositors echoed her frustrations, including TV5 anchor Gretchen Ho.
Is it the mobile key? Had problems with mine, too. In the settings, you need to turn the mobile key on. Then at first it doesn’t work kasi the mobile key input window doesn’t appear, tapos after a few days, okay na. Buggy.
— Gretchen Ho (@gretchenho) November 9, 2023
Pareho sa akin. Dinownload ko sa new phone unit ko ung new aps. And I deleted the old one from my other phone. Pero di ko magamit ung new aps. Hinahanapan ng authencation from my other phone.
— Jhun Tayo – kakampink 💖💗🌺 (@yourbestbro) November 10, 2023
Totally agreed! Mas maganda yong old app nila kaysa sa bago. Kaloka @TalktoBPI. Ibalik niyo old app, there's no sense of bringing a new app tapos majority naman walang kinaganda. Haist
— Lily Ador Apita (@carolinaaapita) November 9, 2023
BPI offered an apology and vowed to improve services, but it’s unclear if Hontiveros finally got into her online account.
Hi, carolinaaapita. Nai-forward na namin ang iyong request sa aming Contact Center for proper handling. Salamat.
— BPI (@TalktoBPI) November 9, 2023
One of the highlights of the new app is the “artificial intelligence insights” which are supposedly aimed at helping depositors make better banking decisions.