Real-time app monitoring: DICT launches CAMS to enhance user experience

The Department of Information and Communications Technology (DICT) is set to oversee online applications and platforms, including government apps and popular business platforms such as Lazada and Shopee, with a focus on ensuring consumer protection.

Recently, the Cybercrime Investigation and Coordinating Center (CICC), an agency attached to DICT, launched the Consumer Application Monitoring Systems (CAMS), which is capable of real-time monitoring of the performance of online applications on mobile devices.

Through the CAMS platform, consumers can promptly identify which applications are operating smoothly.

DICT Secretary Ivan John Uy pointed out that inadequate online services are sometimes wrongly blamed for connectivity problems when the actual culprits may be subpar applications.

CICC executive director Alexander K. Ramos said that their objective is to help people understand that there are options available when it comes to online applications.

The Consumer Monitoring Systems are slated for deployment in 100 city locations nationwide, including the National Cybercrime Hub. Ramos also assured that CICC will regularly share the results of their application monitoring with the public.

The project is a collaborative effort with Mozark Pte Ltd., a digital company with offices in both Singapore and the Philippines.

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