Globe Telecom Inc. has forged a strategic partnership with international insurtech firm bolttech to launch an innovative mobile device program dubbed Gadget Xchange.
This groundbreaking initiative is set to revolutionize the landscape of postpaid device switching, ushering in a new era of convenience and device protection for mobile users in the Philippines.
Darius Delgado, who serves as the head of Globe’s Consumer Mobile Business, said this strategic move underscores the Ayala-led telco’s commitment to delivering enhanced services and cutting-edge solutions to its customer base.
“With Gadget Xchange, Globe Postpaid customers no longer have to wait for their contract renewal to change their devices, and they can easily ensure device protection,” he said.
A recent study by bolttech has revealed that more than 50 percent of respondents consider issues like cracked screens, accidental breakage, and liquid damage as their top priorities for device safeguarding. Additionally, 43 percent of those surveyed emphasized the importance of having the flexibility to switch to a different mobile device model.
“Our partnership with the Philippines’ leading telecommunications brand Globe allows us to elevate the device protection services locally. Together, we share a vision of providing customers with an enhanced experience, making it easy and convenient, with added flexibility and choice in obtaining the protection they need,” said Baldev Singh, CEO of Southeast Asia, bolttech.
Device switching or replacement services are easily accessible through a user-friendly online platform, complete with complimentary pickup and doorstep delivery services. Furthermore, this offering encompasses a 12-month warranty for device replacements and a 3-month warranty for screen replacements.
For both new and recontracting Globe Postpaid and Platinum customers, these advantageous benefits are within reach through a simple and cost-effective monthly subscription fee. The service plan fees for Globe Gadget Xchange begin at just P89 per month for entry-level phones and cap at P499 per month for high-end devices.