Incessant complaints about Cebu Pacific’s seemingly random and sudden cancellation of flights have prompted the Senate to launch an investigation into the Gokongwei-owned carrier’s business practices.
The Senate Committees on Tourism and Public Services will hold a joint public inquiry on June 21 on Senate Resolution 575 filed by Senator Nancy Binay on passengers’ complaints against Cebu Pacific.
Binay has said that one of the objectives of her resolution is to know how passengers should be compensated by the airline when they suffer from booming glitches.
Several netizens have aired their frustration on social media after being bumped off of their flights or learned their flights were cancelled at the last minute, and with little to no reparations for the inconvenience the airline caused.
UPDATE RE #CEBUPACIFIC HORROR STORIES:
The Senate Committee on Tourism, joint with the Committee on Public Services, will conduct a public hearing, in aid of legislation, on the public’s complaints against Cebu Pacific Airlines.
The hearing will be on 21 June 2023 at 10 AM. pic.twitter.com/svdMRnyh04
— Keij Ejercito (@keijejercito) June 14, 2023