When trial turns to error: UnionBank sends wrong mass email

Someone from UnionBank’s tech team probably got an earful because of this booboo.

The Aboitiz-owned lender mistakenly sent what should have been internal test emails to existing clients, sparking confusion on a Thursday night.

UnionBank’s mistaken email had a subject line “Test for Email #3” and a plain body text of “Welcome to UBP Family!,” which got into the inboxes of current depositors.

The bank followed up with an apology email three hours later, this time carrying its virtual letterhead and layout.

“Dear Valued Client, You may have received an email with subject ‘Test for Email #3’ that was intended for a limited number of recipients. We confirm that this comes from our official email address and the list of test recipients may have inadvertently included your email,” the follow-up email read.

“Please be advised that this email does not require any further action from your end and we apologize for any confusion or concern this may have caused,” it added.

Both came from the sender sf.noreply@ub.unionbankph.com, which was confirmed to be a legitimate company-owned address.

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