Case closed? BPI’s resolution of transaction errors takes 12 hours

The Bank of the Philippine Islands (BPI) announced that it has completed undoing double debit transactions in the accounts of its customers.

ALSO READ: Don’t fret! Ayalas assure BPI working to reverse unauthorized transactions

The Ayala-owned bank said the reversals were finished as of 6:30 p.m. of January 4, or within 12 hours since the redundant reductions were discovered.

BPI earlier said that transactions made between December 30-31, 2022 were erroneously posted twice, which led to excess balances or double debit memos.

Despite the resolution, access to BPI’s mobile app and web portals remain spotty.

“Given the high volume of inquiries on our online banking channels, you may experience intermittent access to our web and mobile app platforms. Rest assured that your account is safe and secure,” the lender said.

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