Some Eraserheads fans who shelled out P650 for pay-per-view access to the band’s reunion concert expressed dismay upon learning they can only access the livestream via mobile data or a certain telco’s wifi connection.
Disgruntled fans took to social media to vent their frustration about the apparent shady move, saying the telco owned by Manuel V. Pangilinan withheld the crucial information when it offered the pay-to-play access via the dedicated livestream app.
The pay-per-view access to the Eraserheads’ “Ang Huling El Bimbo” concert was sold as an option for the so called #TeamBahay fans unable to attend the concert live at the SMDC Festival Grounds on Thursday (December 22).
In accessing the Eraserheads Live PPV stream, please remember to use your Smart data or PLDT internet connection.
For more assistance, you may contact us through our support channels: https://t.co/JSqaMTWeYm pic.twitter.com/TC4nWc7a2d
— SMART (@LiveSmart) December 22, 2022
This should have been announced beforehand – that only Smart data and PLDT wifi will work.
— Chrys Collado (@chrys_collado) December 22, 2022
You should have indicated to your ads that it is EXCLUSIVE FOR SMART USER ONLY before accepting our payment. SCAM!
— Chicky Lang (@LangChicky) December 22, 2022
“Di nyo man lang in-announce bago nyo kinuha pera namin!,” Twitter user @jerrywestmonzon said.
Another netizen called the pay-pay-per-view option a “scam” after he was restricted from tuning in, while some complained about paying separate fees for mobile data just to watch the livestream on top of the one-time P650 fee.
Hi Smart, i have trouble in smart livestream app, it says i should be in the PH, but im freaking in the PH. Purchased Eheads livestream. pic.twitter.com/Ccz3ZM5Vkg
— Pau Narciso (@paunarciso) December 22, 2022
Walang kwenta! Refund! pic.twitter.com/AGM0gl1SgS
— HRH Gelo the great (@Gelothegreat) December 22, 2022
Lakas makabudol ng smart livestream pay per view ng eraserheads para kang dumudugo ng data. Hindi ka din pwede magstream kung other internet service provider ka. Nagkarga nko 100php na data ubos na sa 1st set plang! #AngHulingElBimbo
— Ear Bun (@ebundalian) December 22, 2022
Others who did get to watch the concert online were dismayed to listen to crackling audio while the 90’s OPM band played their iconic hit songs.
I am using my SMART DATA, but unable to load the live stream. Tried to log out afterwards cannot log-in. REFUND!!! Already reported complain to DTI-FTEB.
— Dennis Magkasi (@magkasi_dennis) December 22, 2022
Cracking sound/static na naman. 😤
— Anything Stans (@AnythingStans) December 22, 2022
