Sorry not sorry: PAL touts ‘Meet and Assist’ service to justify VIP treatment for celebrity

Philippine Airlines justified helping a male celebrity cut lines at immigration and check-in counters at an airport by claiming it’s part of its “Meet and Assist service.”

The Lucio Tan-owned flag carrier sounded unapologetic in response to vlogger Camille Co, which ranted against the special treatment accorded to a traveler boarding an overseas flight.

“We assure you we are committed in providing fair treatment to all our passengers. We will review if there were opportunities to improve our handling of passengers who requested our Meet and Assist service,” PAL said. “We have sent you a direct message regarding this.”

“Allow us to share as well that we offer a Meet and Assist service for passengers who require special assistance. This can be requested in advance,” the airline added, even making a pitch to Co.


Many found PAL’s response distasteful and elitist as they pointed out that the supposed VIP service should not result in inconvenience to other passengers.

“Pag mayaman, sikat or foreigner, to the moon ang pag asikaso, pero sa kapwa pinoy, matapobre lol,” one Facebook user said.

“The point is, line up like everybody else,” Facebook user Kara Cathrina Kajiro added.

“‘Delikadesa’ on the part of the celebrity & fair treatment no matter who your customers are on PAL’s customer service …everyone deserves good service,” another said.

Netizen Reindell Domongan spoke from experience.

“I agree with the vlogger’s comments concerning the double standard that PAL employees show, especially to foreigners and celebrities. In a flight from Singapore to Manila, the stewardesses and stewards on the plane did not require foreigners, particularly those on first class to wear masks while constantly reminding and censuring returning Filipino workers. Colonial mentality to the max,” he said in his comment.

“Mas istrikto pa sa kababayan nating manggagawa na tinatatawag na bayani kaysa sa mga banyaga. It could not be helped in other airlines but, for Pete’s sake, this is our national airline.”