Clients of the Metropolitan Bank & Trust Co. (Metrobank) are up in arms because they’re unable to access mobile banking services through their app.
The depositors have taken their rants to social media after not receiving a proper response from the unibank owned by the bilyonaryo Ty-blings.
Many complained that they suddenly lost access to credit card controls and their balance updates from their current app.
May on-going issue ba kayo? @Metrobank Unable to log-in sa website and app.
— Yakap, Pilipinas (@MarieCleo4) November 21, 2022
Metrobank’s Twitter support page explained that access to the existing bank app has been discontinued to prompt clients to download and install a new app.
Bakit hndi nyo muna inantay lumabas yung bagong app tska tanggalin ang credit card sa online banking pic.twitter.com/M4cCPJeeOZ
— LJB33 (@blueheaven888) November 21, 2022
Same experience here. Am not able to check the balance already. To which I double check my slip vs the declared amount in the app for confirmation. But what happens now, my credit card details in the app was deleted. This is inconvenient already.
— Jyko Atienza (@jcoatienza) November 19, 2022
It turns out that the bank removed credit card features in the old app on November 11 in anticipation of the new online banking portal by November 16.
Those who got the memo, however, said the new app is a big flop. It’s riddled with bugs causing unresolved problems for over a week now.
“You should’ve not deleted the old app yet since your new app is not running,” Twitter user @ItsSheerluck said.
Metrobank anona dinelete nyo lahat ng online account nung nov 11 dahil kesyo may bagong app ng nov 16 pero hanggang ngayon di pa up yung new app keme nyo! 😡
— MINO'S FIANCÉ (@callmedhen) November 20, 2022