Hassle-free service: Ernest Cu vows seamless SIM registration for Globe’s over 87M subscribers

Ayala-led Globe Telecom Inc. assured that the process for SIM registration would be easy for its more than 87.4 million customers.

“We intend for our SIM registration process to be as seamless and painless to our customers as possible. Our goal is to stay true to the spirit of the law in carrying out its provisions, while ensuring that the conduct of SIM registration will be secure, inclusive and convenient for our customers,” said Ernest Cu, Globe Group president and CEO.

As mandated by law, the National Telecommunications Commission last Friday started consultations with relevant government agencies and various stakeholders including telcos for purposes of crafting the implementing rules and regulations (IRR) of the SIM Card Registration Act.

Once the IRR is approved and published, Globe shall commence the registration of all existing users of SIMs, including physical SIM cards and e-SIMs on mobile devices.

Globe is looking at international best practices in designing its SIM registration platform. It is also leveraging its suite of best-in-class digital solutions to deliver an easy but secure registration system.

The law is envisioned to curb cybercrimes in the country, including the proliferation of smishing and other forms of scam and spam messaging aided by the anonymity afforded by prepaid SIMs.

These scam and spam SMS have been affecting mobile phone users, and Globe has taken several steps to curb these disruptive messages through proactive blocking, threat intelligence partnerships with financial institutions, a customer reporting portal, and an awareness and education campaign to help customers protect themselves.

From January to September this year, Globe deactivated 16,215 mobile numbers and blacklisted 19,343 more for involvement in scam and spam messaging. It also blocked a total 1.3 billion spam and scam messages within the same period.