PLDT, Smart seek customers’ help in stopping equipment theft and pilferage

PLDT and its wireless arm Smart Communications are seeking the help of their customers in putting an end to equipment theft and pilferage.

According to PLDT, thousands of batteries have been reported stolen from Smart cell sites, with more than 600 incidents logged nationwide since the start of the year.

Cell site batteries and cables are vital to the unhampered delivery of fiber, LTE and 5G services to customers.

Stolen high-capacity batteries, which serve as emergency power for cell sites, end up being sold online and used as backup power storage for solar equipment setups.

PLDT said reports submitted to authorities indicate forced entry into Smart’s secured premises.

“PLDT and Smart are working closely with our local authorities and local government units to ensure the safety and security of our network equipment,” PLDT network head Roderick Santiago said.

“We also encourage our customers to help us by reporting similar activities, including the resale of these batteries, in their respective areas. Together, we can ensure that our communities can stay safe and connected,” he added.

PLDT is urging customers to report such incidents to its asset protection team via Hotline 164 (just dial 164) from their PLDT landline or Smart mobile.

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