Iwas-bash: Converge IT Support disables Tweet replies, wants all complaints coursed via DM

Fiber internet provider Converge ICT Solutions has restricted Twitter responses on its customer service account to force subscribers to channel their complaints through a private message.

This is a setting available to all Twitter accounts, but is unexpected for a corporate profile that promises prompt client assistance.

Disgruntled customers are not taking it well as they complain that their concerns aired via direct message remain unaddressed, and instead left to an auto-response or online bot.

Based on available screenshots, a customer service staff of bilyonaryo Dennis Anthony Uy acknowledges the message but discloses that they cannot promise a specific time and date to restore internet connections.

The responses appear generic as well, promising that Converge will try its best to address the issue and ending with a request for “patience and understanding.”

“Wala ba kayong update dyan kung may improvement dyan sa ongoing system issue or tatagal pa ba. Kasi parang nanloloko na lang kayo ng customer eh. Iisa reply nyo na walang sense,” Twitter user @gdlxmn said.

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