Globe Telecom Inc. is forking out P4.1 billion for technology modernization as part of efforts to better serve its millions of customers and further improve its billing system infrastructure.
The multi-year modernization initiative is aimed at improving user access to Globe’s products and services by addressing glitches that customers encounter, such as issues in loading and registering for promos.
Globe said the modernization program runs parallel to the Ayala-led telco’s upgrade of its cell sites to 4G/LTE and the ramping up of fiberization of Filipino homes.
The Ayala-led telco’s goal is to provide best-in-class service and connectivity for its over 92 million mobile, broadband and fixed line voice customers.
“We are proud to have passed this phase of our massive IT modernization program, which aims to significantly reduce service interruptions. This is part of our commitment to continuously provide consistent and reliable service to our customers,” said Raul Macatangay, Globe’s chief information officer.