Clients of Union Bank of the Philippines are fuming anew over supposed glitches in the bank’s online systems, which have led to errors in online transactions and inability to withdraw cash.
Netizens have been reporting since last week incidents of double debiting of point-of-sale and online transactions. They have tried raising the issues with the Aboitiz-owned lender, but the bank is supposedly unreachable.
“Kaway-kaway Union Bank of the Philippines. 2x debit, 68mins wait time sa phone, hindi ko na alam sasabihin sa chatbot nyo,” one Facebook user said.
Others reported being deducted when they tried to withdraw cash, even when the ATM did not dispense money.
“Union Bank of the Philippines ano na? Nung nakaraan sahod nag withdraw ako hnd lumabas pera ko .ngaun sahod ulit hnd n nman lumabas pera ko..ano na?,” another said. “Pano ko makakauwi neto ngaun..ayysin nyo nman kawawa nman kaming umaasa lang sa sahod n pinaghirapan nmin ng kalahating buwan.”
“Bwesit UB. Bumalik na naman sakit mo, Wala na namang lumabas pero may kaltas!!!,” another added.
Another customer was already frothing in the mouth: “Union Bank of the Philippines, any update on when we can use our money???”
The bank responded through Facebook comments saying their services are available online, but netizens report otherwise.