One-time fail: Metrobank customers fume over late sending of PINs for online transactions

Customers of the Metropolitan Bank & Trust Co. are disputing its latest recognition as the Best Bank in the Philippines, according to Euromoney.

Their main gripe: the bank’s online systems are painfully slow in giving out one-time PINs (OTPs), a security code meant to safeguard online payments and fund transfers.

What would have been a celebratory post on the Ty-owned lender’s Facebook page turned out to be a grievance desk as irked customers protested the award.

“This award is BS! Metrobank is one of the most difficult bank to deal with!!!,” one Facebook user said.

“Alam ba ng award giving body na yan na laging palpak OTP system ninyo? Yung feeling na ngayon mo gagawin transaction pero mamaya or bukas pa dadating OTP,” netizen Emman Santos Lopez wrote. “Sana all talaga. Tapos ang sisi sa network provider? Galing naman.”

Others took out their frustration on Twitter, reporting it’s a perennial problem despite several system upgrades.

Usapang Bilyonaryo

Usapang Bilyonaryo” is a digital-first, hybrid magazine show hosted and produced by veteran broadcast journalist Ces Oreña-Drilon in cooperation with the team. The 30-minute TV cut airs on CNN Philippines at 8 PM every Monday, starting January 16. The full version or producer’s cut of each episode, as well as interview splices, will be posted on’s Youtube and Facebook accounts.


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