Telco giant PLDT is extending load assistance to its Filipino users in Sri Lanka amid continuing nationwide protests there.
In an advisory, PLDT said Filipinos in Sri Lanka who are currently subscribed to the roaming services of Smart Communications will get free 1GB GigaRoam data roaming access that is valid for five days.
Smart Prepaid and TNT subscribers in Sri Lanka will also receive free load for 15 roaming SMS.
Smart Postpaid subscribers, on the other hand, will get free 15 roaming SMS and an additional 15 minutes of calls via bill refund that they can use for emergencies.
These load assistance are being provided to help them reach out to family members, friends, the Philippine Embassy in Dhaka, Bangladesh, and other government agencies.
“We are monitoring the situation in Sri Lanka and are ready to aid our kababayans. Access to communication and information during this time of crisis is of extreme importance. We are also praying for their safety,” said Francis Flores, senior vice president and head of consumer business group–individual at Smart.
PLDT said the 3,300 active Smart roaming customers in Sri Lanka simply need to turn on their phones and connect to Smart’s network partners Dialog or SLT Mobitel to use these free services from Smart.
The subscribers will then receive a text message with instructions that they can easily follow.