Sorry for inconvenience: Globe fixing system as signal interruption affects calls, texts

Globe Telecom is working overtime to fix a glitch that has prevented both postpaid and prepaid subscribers from using its services.

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In an early morning service advisory on Thursday (December 9), the Ayala-owned mobile network informed subscribers of yet another signal interruption affecting all platforms.

“Our Globe Postpaid and Platinum customers may have experienced difficulty in sending outgoing text messages or placing outbound calls since 6:13am. Likewise, our Globe Prepaid, TM, and Globe At Home Prepaid WiFi may have experienced difficulty in reloading,” Globe said in a statement.

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“Our technical and support teams are working to fix these issues. We apologize for the inconvenience and thank you for your understanding.”

Text blasts were also sent to Globe users to apologize for the downtime as of Thursday morning. Unlike the first two downtimes where mobile signal was unusable, it’s the voice call and text service that’s affected this time.

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“We’re currently having technical issues which might now be affecting calls and texts. We’re sorry for the inconvenience. Our technical team is now working to fix this. We’ll let you know once services are available again. Don’t worry, you may use mobile data as your communication alternative,” Globe added.

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