Globe Telecom of the Ayalas has accused Smart Telecommunications led by bilyonaryo Manny V. Pangilinan of bad faith for claiming that it was defying the Mobile Number Portability (MNP) Act.
Globe took exception to Smart’s complaint to the National Telecommunications (NTC) that the Ayala telco was acting “above the law” for not launching the GOMO MNP service as required on September 30.
“All issues and wins of the MNP service are being discussed at length at the management committee of TCI (Telecommunications Connectivity Inc.). All service providers are aware of the challenges currently being experienced. It does seem this complaint is being done in bad faith on the part of Smart,” said Globe which claimed that it has yet to receive a copy of Smart’s complaint to NTC.
Globe said it was experiencing “birth pains” in the implementation of its GOMO service which it had disclosed during the launch of MNP. Globe said the delayed GOMO launch due to complexities in having “multiple brands that have multiple functionalities which are differentiated from our core brands.”
“GOMO will be able to provide its MNP service by October 12. We want to make sure that the service will be offered without posing additional problems or complications to our customer. So far, the company has not received a request from a GOMO customer wanting to avail of the MNP service,” said Globe.
“Being transparent to our GOMO customers, we have sent out SMS advisories on the delay of MNP service readiness to keep our customers fully informed, ” Globe added.
Globe noted that its core brands including Globe Prepaid, Postpaid, Platinum and TM were currently providing MNP service.
“We are sincere in our intent to give our mobile customers the ability to choose their favorite provider and we are doing our best to comply. We are also grateful to our customers for choosing Globe over other providers,” Globe said.