In a statement, Security Bank said it would never ask for their PIN, CVV (card verification value) and one-time pin via call, text or email. The bank also discouraged clients from clicking on suspicious links.
“We highly encourage our customers to immediately report any unusual transactions to our Fraud hotline immediately. As phishing has been widespread and affecting other financial institutions as well, we remind the public to remain highly vigilant of these online scams,” Security Bank said.
The bank’s reminder came on the heels of a netizen’s viral post about how her sister, a Security Bank client, lost P155,000 to scammers.
Razzel So said her sister got an email last May 22 supposedly from the bank informing her about an attempt to update her mobile app profile.
She clicked a link to stop this change, but it seemed to have led to her losing access to the bank account. This is called phishing, or a spoof email from a legitimate bank.
Security Bank said it received reports of phishing scams targeting its clients.
“The bank conducts a thorough investigation of each complaint and adheres to the appropriate reporting protocols,” it said.