Razzel So said her sister received an email from the bank on May 22 telling her about an attempt to update her profile.
She clicked on a link to stop the hacking but it wasn’t clear if her efforts were successful.
So’s sister called Security Bank’s hotline at midnight and was told that there were no transactions made at the time.
“On May 23, 2021 (Sunday), a Security Bank Personnel called her and asked her what had happened. The said personnel also asked her about what was her last transaction and my sister stated that her last transaction was a transfer of Php5,000.00 only for the said month,” she said. “Upon saying this, she was then informed by the said personnel that the last amount transferred was Php155,000.00 for one transaction alone!”
This was where seeds of doubt sprouted: “As soon as she heard this information she got confused as there has been a difference in what was told to her by the first Security Bank Personnel who specifically told her that THERE WAS NO TRANSACTIONS MADE at the time.”
So said the bank promised an investigation that will last for 40 days, which ended in Security Bank saying they will not return her stolen money because “the transaction was made via Security Bank Online which requires my sister to login her enrolled username, password and one time password (OTP).”
“On July 13, her branch called her that the Security Bank Head Office will not conduct a reinvestigation on her case, but instead advised her to report it to the NBI because they can’t help my sister with her case,” she added. “Security Bank, my sister did not feel the word ‘Security’ with how her case was handled and treated. It is so disappointing to see that this is how you treat the cases of your Gold Member Clients.”
“Security Bank could’ve done something about this but they chose not to,” So added. Her recourse now was to call out the bank on social media as the story has now gone viral. She also called the attention of the Philippine National Police, the National Bureau Investigation, and the ever-popular Raffy Tulfo in Action.