And for Grab CEO and s=co-founder Anthony Tan, this meant that he had to understand the situation from the ground.
He decided to partner with an experienced rider to deliver orders.
Tan tries to do this once every few months so he will become aware of the situation of the delivery partners and the customer response to their services.
According to his personal assessment, he missed several steps in the prep but his trip was generally okay.
He also noted that most of the customers chose the contactless delivery option so he was not able to interview a lot of people about their Grab delivery experience.
Finally, he gave a shoutout to all their delivery partners who are braving the roads to earn a decent income for their families during the pandemic.