Fastfood giant Jollibee Foods Corp. has ordered the temporary closure of a franchised store in Bonifacio Global City following a viral post of a netizen who was served a deep fried towel instead of Chicken Joy.
Jollibee’s Bonifacio Stop Over branch will be closed for three days starting June 3 for failure to meet stringent food preparation procedures, according to a statement issued by JFC.
Customer Alique Perez took to social media to share her harrowing experience when the Chicken Joy she ordered via Grab Food delivery was actually fabric and not meat.
“We are deeply concerned about the matter and have conducted a thorough investigation on the incident. It is unfortnate that deviations from Jollibee’s standard food preparation procedures occured on the part of the certain personnel of the store,” JFC said.
JFC said it would thoroughly review the branch’s compliance with procedures and retrain its store team to ensure this won’t happen again.
“We will also send out reminders to all stores to ensure the strict adherence to Jollibee’s food preparation systems,” JFC said.
In her Facebook post, Perez expressed concern over the other food items that were fried in the same batch as the deep fried towel.
JFC, however, maintained that its stores adhere to sanitary and safety standards.
“We at Jollibee are committed to take the necessary steps to maintain the trust and loyalty that our customers have given to us throughout the years,” JFC said.
