Senator Lito Lapid wants telcos to compensate customers who experience internet connection problems.
Senate Bill 2092 or the proposed Refund for Internet and Telecommunications Service Outages and Disruptions Act requires telco companies and internet providers like PLDT, Globe, and Converge, to provide refund credit to customers by pro-rating monthly bills to reflect the aggregate period when their internet services failed.
The bill sets a threshold of a collective 24 hours or more within a month for service disruptions.
“The ISPs and public telecommunications entities concerned shall not require the customer to take any action in order to receive a refund credit or bill adjustment,” the measure read.
Lapid said prepaid internet subscribers should also be entitled to refunds if they suffer from service disruptions.
Senator Lito Lapid files Senate Bill 2092 requiring telcos and internet service providers to put up a refund or bill adjustment mechanism for customers who suffer connection disruptions or outages | @meltlopez pic.twitter.com/sNwIG8m4jT
— CNN Philippines (@cnnphilippines) March 10, 2021