St. Lukes Hospital apologizes to UnionBank prexy's family for incorrect billing | Bilyonaryo Business News
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St. Lukes Hospital apologizes to UnionBank prexy’s family for incorrect billing

The St. Luke’s Medical Center in Bonifacio Global City has admitted to making a billing error on one of its patients, the late Union Bank of the Philippines president Armand Braun.

By Nancy Carvajal

BILYONARYO earlier reported that Braun’s daughter Patricia del Rosario filed with the National Bureau of Investigation a complaint against SLMC-BGC for allegedly overpadding medical bills.

Braun was confined at SLMC-BGC from January 31 to June 24, 2020 and had run run up tens of millions in billings for medicines, accommodation and doctors’ fees.

In an email from SMLC dated October 9, but received by BILYONARYO today, the upscale hospital said they have rectified the error and apologized to the family of Braun.

“We would like to thank the complainant for raising the billing errors and we apologize for the anxiety and inconvenience this brought to the complainant and her family. ‘’

In her complaint, Del Rosario’s accused the management of SLMC of charging several items which were not used by the patient.

She also accused SLMC of violating COVID-19 protocols but this was denied by the premier hospital.

“On the alleged COVID-19 violation, SMLC wishes to clarify that it has not violated any government protocols.The hospital strictly complies with the Department of Health (DOH) regulations in ensuing the safety of patients amid the pandemic,” it said.

On May 28, 2020 SLMC said it received a complaint related to faulty hospital billings and charges and this was immediately referred to its internal auditor.

“SLMC then promptly reversed the erroneous charges last May 30, 2020 and presented the result to its internal audit to the complainant during a conference last June 4, 2020 in an effort to resolve the billing issue.’’

“Upon receiving the complaint, SLMC immediately conducted an internal investigation and found that there were errors that resulted in the encoding of medicines and equipment charges to the billing of the patient.’’

“While we believe that the complaint has no basis, we welcome the investigation of the NBI to clear the name of SLMC and settle this matter.’’

SLMC also said it had coordinated with the NBI and submitted documents requested by the investigators.

NBI agent Leo Escorido who is in charge of the case confirmed that SLMC had responded to their requests, and the bureau’s forensic and medical team are studying the matter.

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